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Employment Opportunities

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Customer Support Technician II

Description:

The Customer Support Technician II works with microcomputer applications including word processors, spreadsheets, presentation graphics, database management systems, electronic mail and communications. He/she also evaluates, installs and supports PCs and various printer, graphics and storage peripherals, and adds new users to the system. He/she provides training, is skilled at performing system backups and data recovery, and working in a help desk environment fielding calls from end users. As appropriate monitors and maintains communications network operations with experience of supervising the reporting/logging troubleshooting tickets, troubleshooting communications hardware and software, and finding/correcting transmission problems. 

Education Requirements:

High School Diploma or GED and Technical Training and Certification in appropriate technologies

Year/Experience:

3 years

Location:

Multiple Locations

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